you’re in, you’re in a service industry. You’re always serving others, whether they’re external or internal customers.
When I walk into a hotel (or restaurant, retail establishment, etc.), I want to know that I’m genuinely appreciated as the customer. This is so immediately obvious in the attitude of employees. Do they seem genuinely interested in helping you? Or just getting you out of the way?
At the hotel in Cleveland, when the coffee in the meeting room had a strange taste to it, the banquet manager didn’t hesitate to replace it. He didn’t quiz me about it, didn’t insist on tasting it himself to see if my taste buds were defective. He sincerely wanted me to be a happy guest and quickly replaced the offending coffee.
-Original Article by Marla Benson "The Professional Guest"
shown by your employees.
A person's day can be affected, for better or worse, by an experience at your restaurant. Make it a goal to create such a positive experience that your customer leaves happy, upbeat, and sharing their experience with everyone around them.