It ’s important not to take personally a negative guest, not only for your own mental health, but also so you don’t take your anger out on the next guest. I’ve been that next guest getting the curt, unfriendly service because the service person just got emotionally clobbered by the previous guest. I know that I deserve better than that and so do all guests and customers. It ’s simple, cliché, but incredibly overlooked… Treat guests as you wish to be treated, whether at the supermarket, dry cleaner, restaurant. No matter what business you’re in, incorporate SMILE into your day. You’ll not only see positive reactions from others, but you’ll feel happier in your everyday interactions, as well.
From full article by Marla Benson
"The Professional Guest"