- Invite your Customers with a friendly open greeting.
- Interact with them on their terms. Find out what they would like.
- Inquire. Ask them what they would like. Ask them how they are doing, how their family is doing. Ask them to help you provide the best possible Service experience.
- Input. Ask for theirs. Help them tell you how you might better serve them.
- Inform them. Tell them what you offer and the best way for them to get the most from your service organization.
- Include them in all of your communications with them in regards to their service experience.
- Involve them by advising them of the steps you are taking and why. Then ask for their acceptance and their Input.
- Invest time discovering what works best for your customers.
- Use your Intellect to provoke a meaningful and rich dialogue with your Customer.
- Use your Intuition to lead you to providing a better overall Customer experience.
- Intervene on their behalf between anyone that is not treating your Customers with the respect and dignity they deserve.
- Intercede between your Customer and the “Management." It's those moments of "Caring Beyond" that can make the difference.
- Provide Intangibles. Like saying "Please" and "Thank You", Intangibles go a long way in keeping your Customers happy.
- Infrequent use of the word(s) "No", "I can't do that", "You'll have to" and the ever popular "We don't do that."
- Infuse your Customers with your enthusiasm. It's contagious and perpetual.
- Become Invaluable. Not only good for business, it brings Customers back because of the relationship you build with them.
- Use your Influence to get the positive changes made. Don't give up just because "It's the way we've always done it." If it's wrong, it's wrong.
- Insist on treating your Customers like they are your friends.
- Show Interest in receiving feedback from your Customers.
- Interconnect the Best Practices with your professional habits. Your Customer will then get the best of what you have to offer.