Are you a server or an order taker?

Good Service can save a bad meal.
A good meal cannot save Bad Service.
-Doug Roth

Server:

• Makes money
• Is in control
• Makes suggestions
• Realizes any guest is potentially profitable with suggestive selling
• Recommends daily food and drink feature
• Realizes you can earn as much as you're willing to suggest
• Knows that there is no "Salary Cap" when it comes to tips
• Knows price, portion size and prep of every menu item
• Can double the tips with half the tables
• Knows that to suggest is to sell, and to sell is to serve

Order Taker:

• Makes change
• Is in the "weeds"
• Always gets the "cheap customers"
• Is going to get a "real job" some day
• Waits on tables
• Says, "Do you want an appetizer?"
• Says, "Do you want some wine with your dinner?"
• Says, "Do you want some dessert?"
• Thinks selling is pushy and a waste of time
• Complains when they're busy, complains when they're slow
• Can't wait for the night to be over

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Click Here to Download Your Server's Guide to Being Amazing

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