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Are you a server or an order taker?

8/26/2015

 
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Good Service can save a bad meal.
A good meal cannot save Bad Service.

-Doug Roth

Server:

  • Makes money
  • Is in control
  • Makes suggestions
  • Realizes any guest is potentially profitable with suggestive selling
  • Recommends daily food and drink feature
  • Realizes you can earn as much as you're willing to suggest
  • Knows that there is no "Salary Cap" when it comes to tips
  • Knows price, portion size and prep of every menu item
  • Can double the tips with half the tables
  • Knows that to suggest is to sell, and to sell is to serve

Order Taker:

  • Makes change
  • Is in the "weeds"
  • Always gets the "cheap customers"
  • Is going to get a "real job" some day
  • Waits on tables
  • Says, "Do you want an appetizer?"
  • Says, "Do you want some wine with your dinner?"
  • Says, "Do you want some dessert?"
  • Thinks selling is pushy and a waste of time
  • Complains when they're busy, complains when they're slow
  • Can't wait for the night to be over

Click Here to Download Your Server's Guide to Being Amazing


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Sysco Atlanta LLC
2225 Riverdale Road  |  College Park, GA 30337
404-765-9900
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