As if getting multiple positive reviews is not challenging enough for an operator, a 2013 Steam Feed article illustrates how Yelp’s filtering system has created an even bigger hurdle. In a worst-case scenario, this system may prevent any positive reviews from appearing, while allowing negative one star reviews to consume the page.
Unfortunately for those who have fallen victim to malicious attackers, Yelp often populates the first few spots in every Google search for a particular restaurant. With more than 142 million unique monthly visitors, ignoring negative Yelp reviews is not a wise decision. What's a restaurateur to do?
Way #1 to Handle Haters on Yelp
If you haven’t done so already, activate and “claim” your restaurant's Yelp page. This way you will be ready to respond to all reviews. Claiming your page also allows you to market your restaurant. You can upload a current menu, hours of operation and photos.